Q1. How do I view my card number and other card details?
You can view sensitive information such as the full card number, CVV, and expiration date on the BingX Card management page in the BingX app. You need to complete identity verification (such as biometric authentication or 2FA) to view this information securely.
 
Q2. How do I freeze or unfreeze my card with one tap?
Freeze your card:
  • You can freeze your card with one tap on the BingX Card management page in the BingX app. The freeze takes effect immediately.
  • While your card is frozen, all transactions (including online purchases, in-store payments, and ATM withdrawals) will be declined.
  • Freezing your card requires identity verification (biometric authentication or security verification) to confirm that it is performed by you.
Unfreeze your card:
  • If you froze the card yourself, you can unfreeze it in the app on your own.
  • If the card was frozen due to platform risk controls, contact online customer support to request manual unfreezing. Customer support will verify your identity and related information, then help restore normal use of your card.
  • If your card is lost or stolen, freeze it immediately in the app and contact customer support as soon as possible.
Q3. How do I reset my card PIN?
You currently cannot reset your PIN. You can view your PIN on the BingX Card management page in the BingX app. The PIN is used to verify in-store payments and ATM withdrawals with the metal card.
 
Q4. How do I check my purchases, refunds, or cashback?
Go to the transaction history page and filter by type to view the corresponding purchase, refund, or cashback records.
 
Q5. How do I check card notifications?
You can check notifications by tapping the "Notifications" button on the card management page.
 
Q6. What should I do if there is a transaction dispute?
If you have questions about a transaction, such as an unauthorized transaction or incorrect amount, contact BingX official customer support and provide the transaction time, amount, and merchant name. We will handle your request as soon as possible.

 

BingX Official Channels

BingX Web: https://bingx.com/

BingX Blog: https://blog.bingx.com

Telegram: https://t.me/BingXOfficial

X: https://x.com/BingXOfficial

YouTube: https://www.youtube.com/@bingx

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The cryptocurrency market carries high risk. Understand the risks and invest in products you are familiar with. You should carefully consider your investment experience, financial situation, investment objectives and risk tolerance and consult an independent financial adviser prior to making any investment decisions. The information shown on this page is for reference only and should not be construed as any investment advice. Past performance is not a reliable indicator of future performance. You should be aware that the market value and returns of investment products may fluctuate. You may lose the entire amount you invested. You are solely responsible for your investment decisions. BingX is not responsible for any losses you may incur.

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